Privacy
How OrientCare handles patient information.
Patients often need to share sensitive information before a hospital visit. This policy explains what OrientCare may collect, why we use it, how it may be shared for coordination, and how patients can request updates or deletion.
Information
What we may receive
- Contact details such as name, email, phone or messaging account, country, preferred language, and travel timing.
- Medical coordination details such as specialty, stated diagnosis or symptoms, prior reports, imaging, prescriptions, allergies, and questions for the hospital.
- Administrative details such as destination city, appointment preferences, hospital responses, payment flow questions, and accompaniment needs.
Use
Why we use this information
OrientCare uses patient information to respond to inquiries, prepare document checklists, coordinate appointment logistics, support communication with hospitals when authorized, plan accompaniment, and organize follow-up steps.
Sharing
When information may be shared
Medical documents or personal details may be shared with hospitals, translators, or coordination partners only when needed for the requested service and with patient or family authorization. We do not sell patient information.
Patient control
How to protect your information
- 1Send carefully
Share only documents needed for coordination and remove unrelated information when possible.
- 2Confirm consent
Tell us before documents may be sent to a hospital or coordination partner.
- 3Request changes
Email hello@orientcare.org to update, correct, or request deletion of inquiry information.
Freshness
Review and update note
This page is reviewed as OrientCare updates its coordination process, service boundaries, or privacy practices.
Last updated:
FAQ
Frequently asked questions
Do I need to send medical documents immediately?
No. You can first describe the situation generally. Documents are usually needed only when preparing a specific hospital route or appointment request.
Does OrientCare sell patient information?
No. Patient information is used for coordination and communication related to the requested service.
Can I ask OrientCare to delete my information?
Yes. Email hello@orientcare.org with the request. Some information may need to be retained where required for service records or legal compliance.
Contact
Questions about privacy or documents?
Contact us before sending sensitive files if you want to confirm what is needed for coordination.
Useful details to include
- Destination city and approximate dates.
- Specialty, main concern, or service question.
- Available reports or documents, if relevant.